E-Commerce Optimization

Scaling organic conversion and operations into a repeatable revenue channel

context

Brand:
I AM (Touring Band, E-Commerce)
Category:
Conversion Optimization
Role:
E-Commerce Strategy, UX, Social Media
Channels:
Website, Facebook, Instagram, Twitter
Timeline:
2022-2024
Impact

Transformed a passive storefront into a scalable direct-to-consumer channel through conversion funnel optimization, UX redesign, and revenue-aligned social marketing. Led sales event planning and product assortment strategy to activate inventory through coordinated promotional initiatives, including product releases and seasonal campaigns. Concurrently optimized fulfillment operations, increasing processing capacity and control shipping costs, demonstrating end-to-end ownership of digital commerce performance from demand generation through delivery execution.

+35%

Revenue Lift

2.9x

Conversion Lift

2.3x

Revenue/Visitor

+15%

Items/Order